No hourly meter racing. No surprise add-ons. Pick the plan that fits — pay-as-you-go for a single fix, or annual coverage for the whole household or office. Every plan backed by our no-fix-no-fee promise and 30-day workmanship warranty.
From a one-off fix to year-round protection for an entire office — same expert techs, same care, different commitment.
Pay only when you need us
Perfect for one-off jobs — a stuck printer, a slow PC, a single camera install. No subscription, no minimum, no obligation.
Minimum charge: 30 minutes. After-hours rate may apply.
Whole household, two full years
Cover every device under one roof for two years — laptops, desktops, printers, phones, smart TVs, the lot. Best value if you want one number to call whenever anything breaks.
Just $22.88/month equivalent. Saves an avg. $400 vs. hourly.
Family or small office plan
Up to four named devices — could be three computers and a printer, or two laptops, an iMac, and a WiFi camera. We swap a device for free if you replace one.
$66/month equivalent. Add extra devices for $40/year each.
For growing businesses
Unlimited devices, unlimited support, unlimited peace of mind. Designed for small businesses with 5+ staff, multi-camera installations, or larger homes with smart-home gear.
$125/month equivalent. Custom enterprise pricing available.
All plans include: no-fix-no-fee guarantee, 30-day workmanship warranty, transparent flat-rate billing, and an honest "you don't need this" recommendation when that's the truth.
Eight commitments that come standard with the hourly rate, the 2-year package, the 4-device plan, and the unlimited tier alike.
CompTIA A+ minimum, Apple ACMT for Mac specialists, background-checked.
Call before 4pm on a weekday — a technician is in touch within 30 minutes.
Quote first, work second. No "while we're in here" surprise add-ons.
Same issue returns? We come back at no charge — parts and labor.
Sessions you initiate and can end with one click. We never store screen recordings.
No jargon, no scare tactics. We explain what's wrong and why, before any work.
You get the technician's name and a direct number — not a faceless support queue.
If a $40 fix solves it, we say so. If a $90 SSD is smarter than a $900 PC, we say so.
| Feature | Hourly | 2-Year All-Device | 4-Device Annual | Unlimited |
|---|---|---|---|---|
| Price | $90 / hr | $549 / 2 yrs | $800 / yr | $1,500 / yr |
| Device coverage | Per-incident | All devices, one home | Up to 4 | Unlimited |
| Remote support | Hourly | Unlimited | Unlimited | Unlimited |
| On-site visits | Hourly | 4 over 2 yrs | 4 / yr | Unlimited |
| Priority callback | — | 30 min | 30 min | 15 min (24/7) |
| Antivirus included | — | Yes | Yes | Yes (managed) |
| Cloud backup setup | Hourly | Yes | Yes | Yes (managed) |
| Network monitoring | — | — | — | Yes |
| Quarterly health audit | — | — | — | Yes |
| Dedicated account manager | — | — | — | Yes |
| Accessory discount | — | 30% | 20% | 30% |
| No-fix-no-fee | Yes | Yes | Yes | Yes |
| 30-day workmanship warranty | Yes | Yes | Yes | Yes |
The 2-Year All-Device plan is our best-value tier — locking in two years up front lets us offer it well below the hourly equivalent. Most homes need 4–6 hours of support per year; this plan saves roughly $400 vs. paying hourly. If you'd prefer annual, the 4-Device plan ($800/yr) is the better fit.
Anything we actively support: laptops, desktops, printers, smartphones, tablets, smart TVs, routers, WiFi cameras, NAS units. We don't count things like smart bulbs or your toothbrush. On the 2-Year All-Device plan there's no count — every device in the household is covered.
Additional visits are billed at $65 per visit (vs. the $90/hr standard rate) — plan members always get the better price. If you find you're using more than 4 visits a year regularly, the Unlimited tier is usually the smarter math.
Labor is included; parts are not — we don't make money on parts. If we recommend a new SSD or a router, we tell you the part number and you can buy it anywhere. If you'd like us to source it, we pass our cost through with no markup, plus your plan's accessory discount (20%–30%).
Yes. Annual plans are pro-rated — we refund unused months minus any visits already used at the hourly equivalent. We don't lock anyone into a relationship they don't want.
Standard logical recovery (deleted files, formatted drives) is included on all annual plans. Physical recovery (clicking drives, electrical damage, head-crashes) requires specialized lab work and is quoted separately — plan members pay our wholesale rate with no markup.
Likely yes — Unlimited starts to make sense around 5–7 actively-supported devices. For 12+ staff we often customize a managed-IT contract with on-site staff days and an SLA tier. Call us and we'll walk through your specific setup before quoting.
Yes — 10% off any annual plan for registered 501(c)(3) non-profits, and 10% off the hourly rate and the 2-Year plan for anyone 65 or older. Bring proof on the first visit.
We custom-build managed-IT plans for businesses with 10+ staff, multi-site networks, regulated industries (healthcare, finance, legal), and anything outside the four standard tiers. 30-minute discovery call, no obligation.
Switched from hourly to the 2-Year plan last spring. By month 8 it had already paid for itself — printer driver chaos, router replacement, a virus on my kid's laptop, two camera installs. Best $549 I've spent.
Six staff at the firm. The Unlimited plan covers our laptops, printers, the firewall, plus the camera system out front. One bill, one phone number to call. Easier than the previous IT company at half the cost.
I just wanted my mom's laptop fixed and a backup set up. Hourly was perfect — 90 minutes of work, $135, done. No subscription to remember, no contract to read.
No commitment on hourly. Pro-rated cancellation on annual. Same expert team, no matter which line you use.