Hard drives die. Phones drown. Laptops get stolen. The question isn't if you'll lose data — it's whether you'll have a copy when it happens. We set up backups so quiet you forget they exist, and recover from disasters when other shops shrug.
Two halves of one job: regular backups that prevent disaster, and recovery work for when prevention wasn't in place.
Windows File History, full disk image, Macrium Reflect, Veeam — we pick the right tool for your situation and configure it to back up daily without you ever clicking a button.
Time Machine done properly — on a real drive, encrypted, with versioned history. Plus cloud-tiered backup with Backblaze or Arq so a stolen Mac never means lost photos.
Mechanical drives fail in known patterns — clicking, stuck spindles, head-crashes. We image what we can in a clean lab-style workflow and recover deleted, corrupted, or partition-lost data.
SSDs fail differently — sudden death, controller corruption, TRIM purges. We use SSD-specific tools (PC-3000, R-Studio with NVMe support) to pull data before it's overwritten by garbage collection.
Dropped portable hard drive, USB stick that won't mount, "drive needs to be formatted" warning on a working drive. We rescue the data before any formatting touches the disk.
SD card from your camera, dashcam, or phone showing "not formatted"? USB stick with that one critical file? We recover JPEG, RAW, MP4, DOCX, PDF — even from physically-damaged flash media when the chip is intact.
OneDrive, Google Drive, iCloud, Dropbox — configured properly so the right folders sync and the wrong ones don't fill your free tier in a week. We also handle the "selective sync" trap that hides files.
Synology, QNAP, TerraMaster — we install, configure shares, set up RAID with healthy alerts, and crucially: we configure off-site backups of the NAS so a fire or flood doesn't take everything.
15 years of family photos on a dead phone? Wedding footage on a damaged camera card? Photo and video recovery is the work we do most often — and the most rewarding when it works.
Years of customer correspondence in Outlook or Gmail — backed up locally as PST/MBOX, plus exported to a searchable cloud archive so a compromised account doesn't wipe your business history.
Daily, weekly, monthly snapshots that keep multiple recent versions — so when ransomware encrypts your files or you save over a document by mistake, you can roll back to yesterday.
A backup you've never tested isn't really a backup. Once a quarter we run a restore drill — pick a random file from three months ago and prove it comes back clean.
We follow the industry-standard 3-2-1 rule: three copies, two media types, one off-site.
We list every folder, mailbox, photo library, and app database that matters to you — and rule out the gigabytes you don't need to back up.
Time Machine, Macrium, OneDrive, Backblaze, Synology Hyper Backup — different needs use different tools. We choose and explain.
The first run can take hours — we kick it off, monitor it, fix any "permission denied" errors, and verify the data lands where it should.
Daily / weekly schedule, with email alerts if a backup fails. You hear from the system, not from a lost-data disaster.
Every 90 days we restore a random file from a random date to prove the backup works. Untested backups are 50/50 at best.
No — power it off now. Clicking usually means the read heads are failing. Every minute it's running, you risk a head-crash that turns recoverable data into unrecoverable shrapnel. Bring it to us as-is and the success rate is much higher than after a few more boot attempts.
Three copies of your data, on two different types of media (e.g., your computer + an external drive), with one copy off-site (cloud, or a drive at a friend's house). It's the simplest rule that survives the most common disasters: drive failure, theft, fire, ransomware, accidental deletion. We apply it to every backup we set up.
Major cloud providers (Microsoft, Google, Apple, Backblaze) encrypt your data both in transit and at rest, and offer two-factor authentication. The risks people get into trouble with are weak passwords, reused passwords, and falling for phishing emails. We set up MFA, a password manager, and unique credentials so cloud backup is genuinely safer than a USB drive on your desk.
Logical recovery (deleted files, formatted drives, partition damage) — usually a flat $150–$280 depending on drive size. Physical recovery (clicking drives, water damage, board failures) ranges $400–$1,400 depending on complexity. We diagnose for free first and tell you the price before any work. If we can't recover the data, you don't pay.
Sometimes — depends on the model and what's actually broken. Cracked screen but board is healthy: yes, almost always. Water damage: ~60% if dried out promptly. Storage chip itself failed (newer iPhones, encrypted Androids): much harder. Bring it in for a free diagnosis. If we can't recover, you owe nothing.
Yes. Step one: do not pay. Step two: isolate the infected machines from your network — pull the cables. Step three: call us. We assess your existing backups (ideally one is offline and untouched), rebuild a clean Windows image, restore data from the safe backup, and then harden your environment so the next attempt fails. This is one reason we never recommend backup that's only "always-connected" cloud sync.
Drives are tagged, photographed, and tracked from intake to return. No mystery devices on shelves.
Your data is encrypted, accessed only by the assigned technician, and securely wiped from our tools after return.
Every recovery job ends with a "so this never happens again" plan — at no extra cost.
If we can't recover your data, you owe nothing for our labor. Parts we ordered are explained upfront.
Power it off, bring it to us as-is. Every reboot lowers the success rate. Free diagnosis the same day.
After a drive failure I thought five years of photos were gone. They recovered every single one and set up an automatic cloud backup so it never happens again. Heroes.
Our office NAS lost two drives in one weekend. They rebuilt the RAID, recovered the missing customer files, and then set up off-site cloud replication. Three years on, zero incidents.
SD card from the dashcam wouldn't read. They pulled three months of footage off it including the one I actually needed for an insurance claim.
A properly configured backup is cheaper than one recovery. Let's set one up before you need it.