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Privacy Policy

How we collect, use, and protect your personal information.

Last updated: 2025

This Privacy Policy describes how Tech Support Group ("we," "us," or "our") collects, uses, and shares information when you visit our website, request services, or contact us. By using our services, you agree to the practices described here.

1. Information we collect

Information you provide

  • Contact details: name, email address, phone number, and physical address when you fill in a contact, feedback, or service-request form.
  • Service details: the type of issue, devices involved, preferred contact method, and any information you share while we troubleshoot.
  • Payment information: for paid jobs, processed by a secure third-party payment processor — we do not store full card numbers.

Information collected automatically

  • Basic device and browser data (browser type, operating system, IP address, referring URL).
  • Pages visited and interactions on this website (via standard server logs and analytics).
  • Cookies that remember preferences and help us measure site performance. You can disable cookies in your browser at any time.

2. How we use your information

  • To respond to your inquiries and deliver the support you requested.
  • To schedule on-site visits or initiate secure remote sessions.
  • To send service updates, appointment reminders, and post-service feedback requests.
  • To improve our services, website, and customer experience.
  • To comply with legal obligations and protect against fraud or abuse.

3. Remote support sessions

When you accept a remote support session, you grant a Tech Support Group technician temporary access to your device. We use industry-standard encrypted remote-access tools. You remain in control: you can see what the technician is doing and end the session at any time. We do not retain copies of files we access during a session unless specifically required for the work and explicitly authorized by you.

4. Sharing of information

We do not sell or rent your personal information. We may share information with:

  • Service providers who help us operate the business (e.g., hosting, payment processing, remote-access tools, email delivery), bound by confidentiality.
  • Legal authorities if required by law, court order, or to protect rights, property, or safety.
  • Successor entities in the event of a merger, acquisition, or sale of assets, with prior notice.

5. Data security

We use commercially reasonable technical and organizational measures to protect your information, including encryption in transit, access controls, and staff training. No method of transmission over the internet is 100% secure, but we work hard to safeguard your data and respond quickly if an incident occurs.

6. Data retention

We keep personal information only as long as necessary for the purposes described above, to satisfy legal or accounting obligations, or to resolve disputes. When data is no longer needed, we securely delete or anonymize it.

7. Your rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of that information.
  • Object to or restrict certain processing.
  • Withdraw consent at any time where processing relies on consent.
  • Opt out of marketing communications by clicking "unsubscribe" or contacting us.

To exercise any of these rights, email support@techsupportgroup.com. We will respond within a reasonable timeframe.

8. Cookies

We use first-party cookies for essential site functionality and to remember preferences. We may also use limited analytics cookies to understand traffic patterns. You can manage cookies through your browser settings; disabling cookies may affect parts of the site.

9. Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Third-party links

Our website may link to third-party sites. We are not responsible for their privacy practices. Please review each site's privacy policy before sharing information.

11. Updates to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Significant changes will be highlighted on this page or communicated to you directly when appropriate.

12. Contact us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out: